Refund policy

Peak Books does not accept general returns or exchanges. Except where required by applicable law, returns are considered only when an incorrect item was received, an item arrives with significant undisclosed damage, or a confirmed defect affects usability or playback.

Change-of-mind purchases, duplicate purchases, ordering the wrong title, edition, format or region, and incompatibility with a customer’s equipment are not eligible for return.

Damage and Defect Claims

Contact info@peakbooks.co within 7 days of delivery for shipping damage, cosmetic damage, an incorrect item, or a missing component. Confirmed playback or manufacturing defects must be reported within 30 days of delivery.

Include your order number, a description of the issue, and clear photos or video of the item, packaging, shipping box, and disc hub where applicable. Additional photos, video, or information may be requested. Please keep the item and all packaging until the claim has been reviewed.

Claims without sufficient evidence may be denied. Do not return an item before receiving return instructions from Peak Books.

Approved Claim Resolutions

Approved claims may be resolved with a replacement, replacement part or case, store credit, or a refund to the original payment method, depending on the circumstances and availability.

If a return is required, the item must be returned and received before the replacement, store credit, or refund is issued. Peak Books will cover return shipping when a return is required as part of an approved claim.

New Items and Packaging

New items are unused. Original packaging varies by title. Some products may be supplied unsealed by the manufacturer, sealed over the slipcover, or sealed on the case inside the slipcover.

Slipcovers are considered part of the packaging and may show light shelf wear from manufacturing, handling, or transit. Mint condition is not guaranteed, including on sealed items.

We do our best to indicate when a title includes a slipcover, but availability can vary by pressing, distributor shipment, and when the item was received. When a specific edition or listing is stated to include a slipcover, we will supply it as described. Otherwise, slipcover availability is not guaranteed, and later shipments of the same title may not include one even if earlier copies did.

Minor Cosmetic Issues

Minor cosmetic issues such as small dents, scuffs, light packaging wear, minor case cracks, or loose discs do not automatically qualify for a replacement, refund, or store credit. Where appropriate, Peak Books may offer a replacement case or store credit.

Factory-sealed items may occasionally contain a loose disc due to manufacturing or transit. A loose disc is not automatically considered damage unless the disc has confirmed damage affecting playback or usability.

Pre-Owned Items

Pre-owned items are sold as-is and may show signs of previous use. They are eligible for support only if they arrive with significant damage that was not disclosed in the listing or a confirmed defect affecting usability or playback.

Damaged & Discounted Items

Items listed and sold as Damaged & Discounted are brand new and sealed unless otherwise stated, but have disclosed cosmetic defects such as cracked cases, creases, dents, scuffs, or packaging wear. The severity of the damage varies by item. Damaged & Discounted Items are final sale unless the item is materially different from its description or otherwise qualifies for a remedy under applicable law.

Gift Cards

Gift cards are final sale and cannot be redeemed for cash except where required by applicable law.

Order Cancellations

Cancellation requests are not guaranteed once an order has been placed.

An in-stock order may only be cancelled if the request is approved before the order has been prepared for shipment. Once an order has been prepared, fulfilled, shipped, or handed to a carrier, it can no longer be cancelled.

Pre-order cancellation requests may be approved before fulfillment. If a customer-requested cancellation is approved, the customer may choose either full store credit or a refund to the original payment method less a 3% processing fee.

Special Orders cannot be cancelled once placed because the item is sourced specifically after purchase. Orders containing a Special Order may also be ineligible for cancellation.

If Peak Books cancels a paid, unfulfilled item or order because it is unavailable, cannot be sourced, exceeds a purchase limit, or cannot be fulfilled, the applicable amount will be refunded in full to the original payment method. The 3% processing fee does not apply when Peak Books initiates the cancellation.

Applicable Law

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.